Terms & Conditions

Terms & Conditions

Health fund Claiming

If you have dental cover through your health fund, we can claim electronically through HICAPS on your behalf to help obtain any reimbursement due to you. However, we remind you that your specific policy is an agreement between you and your health fund. Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated.

Electronic HICAPS claiming must be on the same day the service is provided, so if you forget your card you will need to pay the full account and then contact your health fund for your rebate.

*We are preferred providers for HCF


Privacy of Information

We do not out source, share or sell any of our patient’s medical records to any third parties, it remains the property of Lake Macquarie Dental Practice. All patient information is stored onsite and is secure.

We are required by federal regulation to retain your medical records for a period of 7 years after which they are destroyed.

Transfer of Records

If you move dental practices or need to see a specialist, please contact us and we can send your dental records including any x-rays to your nominated Practitioner.

New Patient Deposit Policy

All our new patients are required to make a $68.00 booking deposit to secure their appointment. This amount can be used against your account at the end of treatment or if your health fund covers the cost completely, we will refund it to you. Please note the deposit can only be refunded back onto the credit card it was taken off so please ensure this card is available at the appointment.

We value the time that you spend with us and want to ensure that time is set aside specifically for your needs.

We have the booking deposit to limit the loss of time and appointments for other patients who may be in pain or discomfort.

Cancellation Policy

We require 48 hours’ notice should you need to cancel or reschedule an appointment. We take time to plan for our patients’ appointments, short notice cancellations directly affect our team’s efforts to provide cohesive and consistent service.

If you make a time to see us and do not turn up to the appointment or reschedule with less than 24hours notice, we will require a $70 booking deposit to secure the next appointment. If this occurs again at your next appointment your deposit is invoiced to the Practice as a failure to attend fee.


Payment of accounts is strictly pay as you go, meaning if you receive treatment on that day, we expect you to make payment on that day.  

There may be procedures that are done over two or three appointments. Payments may be broken up in those instances to be paid over the course of treatment. This must be arranged with the Dentist and/or Practice Manager.


This website is provided for general information only. LMDP p/l aims for the material to be accurate and up to date but does not accept any responsibility for errors or omissions. LMDP p/l may amend the material at any time without notice.

This web site is designed to provide information and is for educational purposes only. No dentist to patient relationship is established by your use of this site. We are not providing any treatment or diagnosis on this web site. This web site is not intended to offer specific dental advice to anyone. Information provided on this site should be used in consultation with a dentist of your choice. We will do our best to provide you with information that will help you make your own healthcare decisions; however, no guarantees or warranties are made regarding any of the information contained within this web site.

If you wish to know more, please email us at reception@lakemacdentist.com.au

Copyright Notice: Information, images and names within this web site may be subject to copyright and trademark protection with all rights reserved. Duplication or use of any content without the expressed written permission by LMDP p/l may result in legal action.